Clint Maun, CSP
Like no other time in history, healthcare organizations must rely upon critical leadership skills – especially in nursing – to accomplish success on a daily basis. Today’s nursing directors, charge nurses, unit managers and coordinators must be effective as they set the tone for their department and are behind patient satisfaction levels; successful hiring and retention practices; and proper documentation to ensure compliance and reimbursement success. This intensive one-day workshop will deliver a practical approach for the effective handling of today’s nursing leadership issues. Attendees will gain new skills and motivation to implement new ideas.
Outline:
The Commitment Needed
- Shrinking management perception – the #1 issue that hurts leadership
- The first ten minutes of the shift sets the tone of the day
- Deal in “current” nows – focus on today’s success
The Action Needed
- How to use the power word of leaders
- Four questions to determine motivated and unmotivated staff
- Three components of an action plan for a self-control system
The Organization Required
- Learn to boil-down, not boil-up – you are the role model
- How to give Ph.D.’s in problem solving, not problem finding
- The subtraction theory on priorities – making sense out of the day
The Results to be Achieved
- Healthcare “customers” – rights and responsibilities
- Orientation made simple for employees and customers
- How to develop a “no excuse” policy for customer satisfaction
Objectives:
Upon the completion of this program, the participants will be able to:
- Understand why they are “In Charge” and what “leadership” means
- Re-engineer the first 10 minutes of the day to be more productive throughout the day
- Understand the difference between “respected” and being “liked”
- Develop a plan for expectations, measurements, and control of resources using a team-based approach for success
- Implement a policy for B.S.C.T.P.
- Eliminate “BMG’s” (Bellyachers, Moaners and Groaners)
- Empower team members with problem solving and decision-making skills
This course will actively deliver a practical approach for effectively handling today’s leadership issues. It is designed to prepare the participant in areas where theories won’t work. The material is current, proven and thought-provoking. The participants will leave this course invigorated and eager to try new ideas. This session will include lecture, group discussion, case studies and question/answer.