Home Articles Coworkers Team Based Improvement

Team-Based Selection of Quality Employees


Clint Maun, CSP

Effective selection involves several phases:

  • Creating a positive, applicant friendly environment
  • Careful evaluation of the application
    • Application Screening
    • Application Evaluation Form
  • The Team Interviewing process
    • Behavioral Interview Questions
    • Facility Tour
    • Professional/Personal Reference Checks
  • Team discussion about candidate and job offer

Below are examples of Team Based Interview Questions for the position of Sr. Secretary.

Character qualities we are looking for:

  • Enthusiasm
  • Deference
  • Resourcefulness
  • Dependability
  • Loyalty
  • Hospitality
  • Organizational Skills
  • Creativity

Applicant's Name: ___________________________________

Brief Overview of Position

This position includes job requirements from two Departments.
A. Retention and Recruitment
  • Serve as "first contact" to applicants, students and current employees
  • Data base-entry of applicant, students graduating from various schools of nursing, hired employees, etc.
  • Travel Requisitions for Recruiters
  • Purchasing equipment, supplies, etc. for Department
  • Handle heavy phone call load and proper delivery of calls
  • Maintain mailing lists/Birthday cards to students and employees
  • Various other duties that meets the needs of the Department
B. Leadership Development/Excellence
  • Scheduling of rooms for meetings/classes
  • Typing, etc.

A. Tell us about the duties you are responsible for in your current position.
  • 1 2 3 4 5 (rate how this relates to our position?)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

B. Think about a time when you have had multiple tasks to accomplish. How did you schedule your day to get the work accomplish?
  • 1 2 3 4 5 (rate organizational skills)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

C. Sometimes data entry can seem repetitive. How did you deal with an uninteresting or repetitive task as your present position?
  • 1 2 3 4 5 (rate repetitive tasks and creativity)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

D. In this position, you will deal with internal and external "customers" a great deal. What experience have you had with miscommunication with a customer or fellow employee, and how did you solve the problem?
  • 1 2 3 4 5 (rate customer service and communication skills)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

E. In your previous experience tell us how you handled a situation where you were faced with a caller on the phone, a visitor to the office that needs attention, and then you receive a personal phone call.
  • 1 2 3 4 5 (rate ability to prioritize)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

F. We are building these departments from the ground up. Many times, there will be opportunities to develop or initiate certain projects or tasks. When taking on a new task or project, do you prefer to have a great deal of direction and feedback to get started, or would you prefer to form your own approach to get the job done?
  • 1 2 3 4 5 (rate creativity and autonomy)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

G. We have a lot of people in this office and we speak to many people each day. In your past experience, how do you get your energy back after a busy day in the office?
  • 1 2 3 4 5 (rate introvert/extrovert)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

H. Tell me about a time when you had to work on a project with a group (work related or not) that did not work out the way it was intended. How did you handle that?
  • 1 2 3 4 5 (rate ability to work as a team and resourcefulness)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

I. In this department there are several occasions where we prepare for job fairs, receptions, etc. that requires us to stay later than the typical 8-4:30 hours. Is there anything in this job description so far that you would not be able to do?
  • 1 2 3 4 5 (rate dependability and loyalty)
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________

* Please note that we also discussed Strengths, Expectations and Work Ethics
_____________________Yes _____________________No




Great Tips

Related Article

The Art and Science of Teaming (Maximize Team Productivity)
Read More