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Home
Articles
Customers
Quality and Customer Service Excellence
A Commitment to CQI Benefits Both Customers and Facility
Anger, Hostility and Frustration...Oh My! Dealing With Difficult Patients
Continuous Quality Improvement (CQI)
Customer Service Strategies that will Improve Your CMS Survey Scores
Dealing with Death Providing Care to Those in the Last Stages of Life
Easing Family Members' Concerns... Providing Quality Care for Alzheimer's Patients
Is Your Customer's Point of View a Puzzle? (Mystery Shopping)
Leveraging the Value of Mystery Shopping
Patient Perspective and Insight
Patient Satisfaction Scores: Surefire Strategies for Improvement
Stop the Excuses
The Activity Department's Role In Enhancing Customer Service
The Five-Star Quality Rating System: A Look at Nursing Homes’ Top Concerns
