Customers are not just the people who buy your products and services. Employees are customers, too. This program will link excellent customer service (both internal and external) and innovative marketing.
Objectives:
At the completion of this interactive seminar, the participants will have learned how to:
- Implement a realistic 5-step customer satisfaction process that generates repeat business.
- Develop the concept of a 100% customer satisfaction guarantee.
- Eliminate excuse-making as a basis of customer involvement.
- Organize ongoing positioning in the marketplace.
- Develop follow-up procedures that set up repeat business.
- Be empowered with problem solving and decision making skills.
- Develop customer satisfaction assessments that produce additional business.
- Handle difficult customer situations at all levels of the organization.
- Perfect skills for reducing or eliminating chronic, negative attitudes in others and/or themselves.
