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Spanning the Ages: Meeting the Needs of Different Generations

Clint Maun, CSP

Healthcare and housing organizations are faced with unprecedented challenges with reimbursement cuts, staffing concerns, expense control problems, productivity issues, regulatory/compliance and competitive pressures for market positioning. To successfully turn these challenges into opportunities today’s healthcare professionals must put into motion techniques and methods during the “leaner” times.

In addition, leaders must deal with strategic issues that incorporate generational/diversity issues. The participants will receive an applicable set of challenges, methods, techniques and answers for everyday use and prepare them in areas where theories won’t work. The material is current, proven and thought provoking. The participants will leave this course invigorated and eager to try new ideas.


This session will concentrate on specific proven techniques that leaders can use to effectively move their organization toward success. During this session, the participants will be involved with information to allow them to:

  1. Understand the new younger workforce and which work compensation and benefits attract them to your organization.
  2. Implement the three components of successful leadership (honest, specificity, consistency).
  3. Implement successful techniques for meshing the “seasoned” workforce with the new worker.
  4. Develop new systems to address time-off issues and scheduling that really work!
  5. Utilize four questions to determine motivated versus unmotivated people.
  6. Perfect skills for reducing or eliminating chronic negative attitudes and avoid “pleasaholic” tendencies.
  7. Empower team members with problem solving and decision-making skills.
  8. Continue building a great staff while making the team accountable for tougher budgets.
  9. Prepare teams to handle daily opportunities for service excellence tied to sales opportunities.
  10. Organize the work flow in a team based method so there is an effective and efficient decision-making strategy.
  11. Develop the concept of a 100% customer satisfaction guarantee.
  12. Eliminate excuse making as a basis of customer involvement.

This session is specific and detailed in its approach to what healthcare leaders can do to handle efficiency, leadership and service excellence issues confronting their organization. If the organization must change in order to deal with the problems or opportunities that exist, then leadership must be willing to provide positive emphasis for this change process. This session will use specific case study, lecture, best practice examples and group discussions to affect the outcomes of the seminar.

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